Shipping: We try our best to ship orders within 2-7 business days (average is 3 days). Estimated time till item in your hands is approximately 1 week. You will receive email notification once your item is on the way to you.
Shipping Costs: We offer a range of choices when it comes to shipping, price is set by the shipping service. Please note, additional shipping costs for rejected or returned packages are the responsibility of the customer.
Exchanges/Returns: We only exchange items if the products are defective or damaged. No returns or refunds. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. If you need to exchange and get approval prior to 30 day window, it will be for the same item but a different size. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges require prior approval. To get an approval, please send us an email at info@tsutomulures.com